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Lending Tower Queue Control
RingCentral call queue presence, staged enable and disable changes, and LT user extension sync.
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No queues match the current filter.
Pending Save Payload
Preview of the RingCentral queue add and presence payload that will be sent on save.
Queue Group Settings
Create queue groups and assign RingCentral queues to them for filtering and labeling.
Configured Groups
Use these groups to filter the queue board and tag queue cards.
No queue groups have been created yet.
Agent Policy Roster
Policy metrics plus each agent's current live RingCentral queue membership.
No policy preview data is available yet.
Queue Preview
Preview-only placement report. This does not update RingCentral queues.
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Click Start Preview Run to build the current queue preview. This does not update RingCentral.
Preview Agent Roster
Live performance metrics as of this preview run, plus the queue diff if this preview were applied right now.
Queue Preview
Each cell shows how many members would land in that preview bucket if the policy were applied right now.
Queue Policy Settings
Thresholds, schedule, and bucket-to-live-queue mappings for the preview engine.